Welcome to BaseballCap Hub Store’s FAQ page! We’re here to help you with any questions about our premium MLB caps, shipping, returns, and more. Below you’ll find answers to our most common questions from baseball fans worldwide.

Product Questions

Q: Are your MLB caps officially licensed?
A: Absolutely! All our caps are 100% officially licensed MLB merchandise, guaranteeing authentic team logos and high-quality materials to show your team pride.
Q: Which teams’ caps do you carry?
A: We currently offer caps for the Kansas City Royals, Philadelphia Phillies, Pittsburgh Pirates, Seattle Mariners, Texas Rangers, and Washington Nationals. Each team has both standard caps and special editions available.
Q: How do I choose the right cap size?
A: Our caps come in standard sizing (S, M, L, XL) with adjustable straps for most models. Check our sizing chart on each product page for specific measurements. When in doubt, choose slightly larger as you can always adjust the fit.

Ordering & Account Questions

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly to get your caps to you fast! If you need to make changes, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered processing.
Q: Do I need an account to place an order?
A: No account is required for checkout, but creating one lets you track orders, save favorites, and check out faster next time!

Shipping & Delivery

Q: How long will my order take to arrive?
A: After 1-2 business days for processing:
  • Standard Shipping: 10-15 days via DHL/FedEx ($12.95)
  • Free Shipping: 15-25 days via EMS (orders over $50)
All orders include tracking so you can follow your cap’s journey to you!
Q: Do you ship internationally?
A: Yes! We ship worldwide (excluding some Asian and remote areas). International fans love combining orders to reach the $50 free shipping threshold.
Q: My tracking hasn’t updated in days – what should I do?
A: Shipping carriers sometimes have delays in scanning packages. If it’s been 5+ days without updates, email us at [email protected] with your order number and we’ll investigate.

Returns & Exchanges

Q: What’s your return policy?
A: We offer a 15-day return policy from the delivery date. Caps must be unworn with original tags attached. Email [email protected] to initiate your return – we’ll provide a return address and instructions.
Q: My cap arrived damaged – what now?
A: We’re so sorry to hear that! Please email photos of the damage to [email protected] within 7 days of delivery. We’ll send a replacement immediately or process a full refund – your choice!
Q: Can I exchange my cap for a different size or team?
A: Absolutely! Email us within 15 days of delivery to arrange an exchange. You’ll just need to return the original cap (in new condition) and place a new order for the item you want.

Still Have Questions?

Our customer service team is ready to help! Email us anytime at [email protected] or write to:

BaseballCap Hub Store
4677 Massachusetts Avenue
Washington, US 20036

Play ball and represent your team with pride!