At BaseballCap Hub Store, we stand behind the quality of our authentic MLB caps and want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer straightforward returns and exchanges within 15 days of receiving your items.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • The item must be unused, in its original condition, and with all tags attached
  • The return must be initiated within 15 days of delivery
  • The item must be in its original packaging

Note: For hygiene reasons, all caps (including Kansas City Royals, Philadelphia Phillies, Pittsburgh Pirates, Seattle Mariners, Texas Rangers, and Washington Nationals caps) that show signs of wear or have been removed from their original packaging cannot be returned or exchanged.

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear BaseballCap Hub Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange: [Product Name(s) and Quantity] Reason for return/exchange: [Please specify] Preferred resolution: [Refund/Exchange for (specify product if exchanging)] Shipping address: [Your full return address]
Please let me know the next steps.

Best regards,
[Your Full Name] [Your Contact Information]

Step 2: Wait for Approval

Our team will review your request within 1-2 business days and email you:

  • Return authorization (if approved)
  • Return shipping instructions
  • Return address (for items shipped to our Washington location)

Step 3: Ship Your Return

Once approved:

  • Pack the item securely in its original packaging
  • Include a copy of your order confirmation or packing slip
  • Ship to the address provided in your return authorization
  • We recommend using a trackable shipping service

Refund Process

Once we receive and inspect your return:

  • Refund method: Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 3-5 business days after we receive your return
  • Bank processing: Additional 5-10 business days may be required for the refund to appear in your account, depending on your financial institution

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of standard shipping for the replacement item.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damage/defect and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs
  • We recommend using DHL or FedEx for traceability
  • Customs fees are non-refundable

BaseballCap Hub Store Promise: We’re committed to making the return process as easy as possible for our global community of baseball fans. If you have any questions about our policy, don’t hesitate to contact our friendly customer service team.